Managed Services
The Travel Network Group Managed Services offers two robust service options tailored to support travel agencies: Global Travel Group and Worldchoice Plus.
Each option provides a comprehensive suite of tools and services designed to enhance agency performance, provide essential security for clients, and maximise operational efficiency and revenue. Our managed services ensure members have everything they need to succeed in a competitive travel industry environment.
Achieve ultimate operational efficiency
At The Travel Network Group, our Managed Services are designed to streamline your operations, saving you valuable time and resources while reducing administrative burden. By letting us take care of the day-to-day processes, you can focus more on growing your business and delivering outstanding service to your customers. Our Managed Services cover a wide range of essential functions, including:
Full Bank Reconciliation: We handle the complete reconciliation of all customer monies, giving you peace of mind that every transaction is carefully accounted for and compliant with financial regulations.
Payments to Business Partners: From deposit payments to final balance settlements, we manage all financial transactions with your suppliers, ensuring prompt and accurate payments that maintain strong supplier relationships.
Commission Calculations: We take the complexity out of commission tracking by calculating earnings on your behalf, ensuring members and partners are paid correctly and on time.
Refunds Processing: In the event that customer refunds are needed, we manage the entire process smoothly and efficiently, maintaining your reputation for excellent customer service.
Risk Reduction: By relying on our expert team and established systems, you reduce your financial and operational risks, safeguarding both your business and your customers.
Customer Service Support: Our team is ready to assist with enquiries and issues, ensuring high levels of service and satisfaction that reflect positively on your brand.
Advanced Technology Solutions: Access to cutting-edge technology is built into our service offering. Through our booking system and the Bjorn system, you benefit from intuitive tools for training, a comprehensive library of videos, historic commission data, and a detailed reporting suite — everything you need to run a smarter, more efficient operation.
What are the key differences between global travel group and worldchoice plus?
Both Global Travel Group and Worldchoice Plus share core services as membership options under The Travel Network Group, however they also offer unique advantages tailored to different types of travel businesses. Here’s a breakdown of the key differences:
Brand Identity
- New travel businesses can opt to use either the Global Travel Group brand or the Worldchoice brand respectively. Each offering members the option to leverage a trusted name in the travel industry, creating confidence among customers and suppliers.
ATOL Licensing
- Global Travel Group – Group ATOL Licence: Members of Global Travel Group operate under a group ATOL licence, managed by the group itself. This removes the need for individual ATOL application and administration, providing convenience and assurance that the licensing requirements are professionally managed. This is suitable for a small amount of dynamic packaging.
- Worldchoice Plus – Individual T-ATOL Licence: Worldchoice Plus members can apply for their own T-ATOL licence, giving them more direct control over their licensing. With an individual T-ATOL, agencies have flexibility in how they structure their operations while still maintaining ATOL protection for clients. This is more beneficial for businesses who are looking to increase the scale of their dynamic packaging.
These differences empower travel agencies to select the service model that aligns best with their branding goals, level of control, and operational preferences, allowing them to confidently navigate the industry while leveraging the support of The Travel Network Group.
What are the other benefits of joining our managed services?
Ensure peace of mind for your customers with our robust trading licence, offering financial protection through a trust account.
Access an integrated merchant services facility, enabling seamless and secure payment processing for your business.
Our sophisticated back-office and CRM system simplifies operations and allows for streamlined customer relationship management.
Benefit from our exclusive agreements with industry partners, ensuring enhanced commission rates that boost your bottom line.
Operate confidently with agency agreements where we hold central contracts, crafted to meet CAA-agreed standards, ensuring regulatory compliance.
Access ready-made marketing materials for your storefront, attracting potential clients with high-quality, eye-catching displays.
Benefit from our targeted direct marketing services to reach customers effectively, driving more engagement and bookings.
Empower your team with our customised training programs, through a mix of face-to-face events, virtual webinars and our Online Training Academy, where you can learn at your own pace.
Gain access to The Cruise Club, our exclusive in-house cruise tour operator, offering exclusive cruise deals, resources, and insights to keep you competitive in the cruise market.
what do our Members say?
BROCHURE DOWNLOAD
If you would like more information on what’s included in our Managed Services membership and read testimonials from our current Members, please download our brochure.
The Travel Network Group’s Managed Services are designed to help travel agencies operate smoothly, comply with industry standards, and provide superior service to clients. With our extensive support and resources, you can focus on growing your business while we take care of the details.
Let us help you take your travel business to the next level with our tailored solutions and industry.
To find out more about the benefits of a Managed Service for your business, speak to our recruitment team on 0800 680 0707 / 01483 545783 or email joinus@thetravelnetworkgroup.co.uk.
