I’m an Area Manager for Newell’s Travel, overseeing 11 branches across Cornwall. We’re a long-established, high street travel agency with a reputation for exceptional customer service and bespoke holiday experiences. Being both a member of and owned by The Travel Network Group means that we benefit from the support and scale of the wider group, while maintaining our strong local identity and independence as a trusted travel brand in the South West.
Being a member of Worldchoice Plus gave us access to a broader range of tools, commercial benefits, and preferred supplier relationships that helped us remain competitive while retaining our personal touch. It also offered us a stronger collective voice and better buying power, which is essential in today’s market.
The community feel is incredibly important to us – being part of Worldchoice Plus feels like being in a supportive network where collaboration is encouraged. We particularly value the flexibility to operate Newell’s Travel in a way that suits our customers, whilst benefiting from centralised support, marketing resources, and commercial terms that help drive growth.
One of the most valuable services we’ve utilised is the centralised marketing support. Campaigns and collateral provided through Worldchoice Plus have enabled us to reach customers more effectively, while saving time and resource at branch level. This consistent, professional marketing presence has given us the freedom to focus more of our energy on local business development, immersing ourselves in our communities and building relationships that grow trust and loyalty. As a result, we’ve been able to strengthen our brand visibility locally and drive new business more effectively than ever before.
The customer service is excellent. The team are approachable, responsive, and genuinely want to see Retail succeed. Whether it’s operational support, advice, or a quick question, we’ve always had prompt, knowledgeable, and friendly service.
Being part of Worldchoice Plus has given us the structure and support of a larger organisation, while allowing us to remain agile, personal, and community-focused. It’s a partnership that empowers independent travel agencies to thrive.
