I’m Nicholas Lee, Managing Director of Broadland Travel Worldchoice. I’ve worked in travel for over 30 years, and our agency has been a proud member of Worldchoice for more than 25 of those. When we joined, Worldchoice stood out as the most professional and best value option available—and I can confidently say it still holds that position today.
The support we receive from The Travel Network Group has always been excellent. One of the biggest advantages is the marketing support—particularly the high-quality window displays and bespoke marketing materials, which really help drive footfall and client engagement.
Commercially, the deals negotiated on our behalf are strong, but it’s the customer service that really sets the group apart. TTNG consistently receives high marks from the Institute of Customer Service, and that level of excellence is reflected in the day-to-day service and support we receive.
I regularly recommend TTNG to other agents, as the structure offers flexibility to suit different business models—whether it’s through Worldchoice, TTA, or ITE. It’s reassuring to be part of a network that evolves with the industry and continues to support independent agencies like ours.
