I am the Operations Manager for Lincolnshire Co-op Travel, overseeing 13 travel branches and 35 Post Offices across Lincolnshire and Nottinghamshire. I have dedicated 32 years to Lincolnshire Co-op, gaining extensive experience in the travel industry and ensuring that our branches provide exceptional service to our customers.
When exploring consortium options, we engaged with several organisations, but Worldchoice stood out as the perfect fit for our business. Retaining our independence while benefiting from a partnership that offers both robust support and flexibility was a top priority for us. Worldchoice provided the ideal balance, offering a package that aligned seamlessly with our needs and ambitions.
Our relationship with Worldchoice goes beyond business—it’s built on trust, collaboration, and a shared commitment to excellence. From senior leadership to frontline support, every interaction with the team is positive. They are always approachable, ensuring that any query is handled with care and attention. Knowing that there is always someone available at the other end of the phone when we need assistance gives us confidence in our partnership.
Additionally, we greatly value our collaboration with the Cruise Club, which enables us to package a diverse range of cruise holidays at highly competitive prices. This partnership allows us to offer our customers exceptional travel experiences while maintaining strong commercial performance.
The service we receive from Worldchoice is consistently outstanding. Their commitment to excellence is reflected in their strong performance in the Institute of Customer Service surveys year after year. It’s this dedication to quality and customer satisfaction that makes Worldchoice an invaluable partner for Lincolnshire Co-op Travel.
