Rachel Dartnall-Smith Testimonial

Testimonial Headers - ITE

My name is Rachel, and I am the proud owner of Pebble Shore Travel, a bespoke travel agency in Scarborough specialising in tailor-made holidays that turn dreams into reality. With over 17 years of experience in the travel industry, I’m passionate about creating unforgettable journeys for my clients, whether it’s a family getaway, a romantic escape, or an adventurous expedition.

I joined ITE 10 years ago and found them to be a perfect fit to start my business working from home while raising a young family. This allowed me to focus on building and growing my business. Just over three years ago, I expanded by opening a shop unit to better serve my clients and further develop the business. 

Rachel, Pebbleshore Travel ITE
Rachel and Ella with Gary Gillespie, MD of ITE and Kai-Yin, Sales Director of ITE at their market shop

Being part of Independent Travel Experts has been incredibly rewarding. I value the strong sense of community and the wealth of knowledge shared among members. ITE is more than just a business network; it’s a place where lasting connections are formed, and everyone genuinely wants to see each other succeed. 

A couple of standout services to mention are the Business Partner forums, Head Office & Marketing teams. They provide personalised support that helps businesses like mine thrive in competitive markets. From one-on-one advice to practical workshops, their guidance has been invaluable in refining my marketing strategies, strengthening my online presence, and reaching my target audience more effectively. The team’s creativity, expertise, and dedication to supporting members have played a key role in increasing the visibility of Pebble Shore Travel and boosting client engagement. As a result, I’ve seen a direct increase in client inquiries and an improvement in brand visibility.

The customer service at ITE is exceptional. The team is always approachable, efficient, and genuinely committed to supporting its members. Their attention to detail and willingness to go above and beyond have made my experience seamless and enjoyable.

Being a member of ITE for the past decade has been one of the best decisions I’ve made for Pebble Shore Travel. The opportunities to network with like-minded professionals, coupled with the invaluable resources and support, have been a game-changer for my business. The ITE team delivers top-notch customer service, ensuring that every interaction is positive and productive. I’m incredibly grateful for the role ITE has played in helping me grow my business and thrive in a competitive industry. As part of the Disney homeworking team for the past 8 years, I’ve had the chance to train and share my expertise with other agents, guiding them through Disney’s products. This role is both personally fulfilling and professionally rewarding, as it allows me to contribute to others’ success while expanding my own knowledge.

Rachel Dartnall-Smith - ITE Testimonial Profile

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