I’m Ellie, the owner/director of The Travel Business. I grew up in the travel industry, helping out at my family’s agency as early as age 3. Over the years, I developed my career from managing regional sales for a global cosmetics company to taking the leap into running my own travel agency alongside my dad. Today, The Travel Business is thriving, with buoyant turnover and providing top-tier travel services to our clients. Together with my amazing team, we specialise in creating unique, personalised travel experiences and have a strong focus on customer satisfaction, event planning, and local partnerships.
Joining the the Travel Trust Association felt like a natural choice for a business like ours. The TTA’s structure provides both the operational support and security we need as we scale, especially when working with diverse client demands and maintaining high industry standards. It’s been a key part of our ability to deliver exceptional service across both luxury and bespoke itineraries.
Being part of TTA has brought a lot of value to The Travel Business. The community support, training opportunities, and reliable framework of TTA allow us to feel supported in all aspects of our work. We know we’re backed by an organisation that understands our needs as a modern travel agency, especially as we expand our offerings and continue building our team.
One standout aspect of TTA is the incredible membership team—they truly feel like a second family! Their support and dedication go above and beyond, making a real difference in our day-to-day operations. From navigating complex client requests to providing us with advice and encouragement, the TTA team has been a constant source of guidance and motivation. Knowing we have such a solid, caring team behind us allows us to focus fully on delivering exceptional service to our clients. Shout out to Abi who is a real cheerleader for myself especially!
I would rate TTA’s customer service as excellent. They’re responsive, always ready to provide guidance, and have been incredibly proactive in helping us resolve any questions we’ve had. TTA’s support team truly understands the demands of our industry and is consistently helpful and approachable.
We’ve found TTA to be a fantastic partner in growth and are grateful for the peace of mind it provides. It’s empowering to know we’re part of a network that upholds integrity and excellence in travel.
